Refund policy

General policy
All sales are final after 5 days of receipt. We offer refund or store credit on any unworn merchandise. Shipping fees are not refundable. We charge a 5% restocking fee on all returns.

Exchanges & Alterations
We do not offer exchanges. However, in the case of sizing issues, we offer one complimentary alteration per order within 15 days of delivery. Return shipping for alterations must be arranged and paid for by the customer.

Sale & Altered Items
All discounted, sale, or altered pieces are final sale and are not eligible for return, exchange, or refund.

Fabric Irregularities
Every Magul piece is handmade, making each one truly unique. Slight variations in colour, weave, embroidery, print placement, and stitching are a natural part of the handmade process and reflect the individuality of each creation. These characteristics are not flaws but an integral part of the piece's beauty and value. 

These are not considered defects and will not be accepted as grounds for return or complaint.

Customer Support
If you have questions or concerns prior to placing your order, or require clarification about our policies, we encourage you to contact us.

( EMAIL TO BE PROVIDED )