Domestic Orders (India)
We offer complimentary shipping across India on all orders. Orders are typically dispatched within 1-2 business days from the date of purchase for ready-to-wear pieces and 10-12 business days for made-to-order piece.

International Orders
We ship worldwide. A standard international shipping rate is applied at checkout based on your location. International orders may be subject to local customs duties and taxes, which are the responsibility of the customer

Dispatch & Tracking
Once your order has been dispatched, a tracking number will be shared via email. Please allow 24–48 hours for the tracking link to become active.

Transit & Delivery
Magul is not responsible for delays caused by third-party shipping carriers, customs clearance processes, or unforeseen logistical disruptions. Any damage or loss occurring during transit—once the order has been handed over to the courier—is beyond our liability. In such cases, we recommend reaching out directly to the shipping provider using the tracking information provided.

Returns, Exchanges & Refunds
All sales are final after 5 days of receipt. We offer refund or store credit on any unworn merchandise. Shipping fees are not refundable. We charge a 5% restocking fee on all returns.

Exchanges & Alterations
We do not offer exchanges. However, in the case of sizing issues, we offer one complimentary alteration per order within 15 days of delivery. Return shipping for alterations must be arranged and paid for by the customer.

Sale & Altered Items
All discounted, sale, or altered pieces are final sale and are not eligible for return, exchange, or refund.

Fabric Irregularities
Every Magul piece is handmade, making each one truly unique. Slight variations in colour, weave, embroidery, print placement, and stitching are a natural part of the handmade process and reflect the individuality of each creation. These characteristics are not flaws but an integral part of the piece's beauty and value. 

These are not considered defects and will not be accepted as grounds for return or complaint.

Customer Support
If you have questions or concerns prior to placing your order, or require clarification about our policies, we encourage you to contact us. ( EMAIL TO BE PROVIDED )